Privacy and Cookie Policy

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This privacy policy sets out how Kollektivcycle.co.uk will store and use information relating to you. Kollektivcycle.co.uk is a trading name of KOLLEKTIV CYCLES.

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Data Controller - KOLLEKTIV CYCLES

Trading Name - Kollektivcycle.co.uk

Email Address - info@kollektivcycle.co.uk

European Rep (GDPR)EU Rep (privacy@eurep.ie), BizLegal Ltd, 27 Cork Road, Middleton, Co. Cork, Ireland.

Company Number635921

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Compliance: 

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KOLLEKTIV CYCLES ensures compliance with the UK General Data Protection Regulations (GDPR) and the UK Data Protection Act 2018.

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How We Use Your Information :

Scenarios Requiring Information

When you shop, contact us, or apply to join our team, we may request personal details to fulfill your request. This consent serves as our legal basis for processing data.

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Data We Collect

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Basic InformationCollected when placing orders.

Optional InformationProvided voluntarily by customers.

Website/App UsageAutomatically collected information during website or app use.

CCTV MonitoringImages recorded for security and health and safety purposes at store locations.

Marketing

• We pursue legitimate interests by employing “soft opt-in” methods for marketing emails when no opt-out occurs.

• You can opt-out via:

  • Clicking ‘Unsubscribe’ in marketing emails.

  • Updating preferences in your customer account.

  • Contacting our customer care team.

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Data Sharing

 

Delivery Companies - Fulfillment of domestic and international orders (Royal Mail, DPD, DHL, etc.).

Our choice of POS system - processing.

Our choice of ecommerce platform -  commerce and website management.

Facebook/Instagram/Google Ads - Targeted anonymized advertising.

Brands We Stock - Collaboration purposes for fulfilling customer needs.

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Email Marketing

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Personalization - Users may share age, gender, and interests for tailored content.

Frequency - Updates are sent weekly, detailing new products, offers, and events.

Action-Based EmailsTriggered by specific user actions (e.g., purchases, browsing).

Opt-Out Options - Unsubscribe links, customer account updates, or customer care contact.

Retaining Your Information

We retain personal information as long as you maintain an account, ensuring efficient service and delivery. Information can be updated via your account or through direct contact.

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Your Rights

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Right to InformationBe informed about how your data is used.

Right to AccessAccess any personal data we hold about you.

Right to CorrectionRequest corrections for inaccurate information.

Right to DeletionRequest deletion of your personal data.

Right to Stop ProcessingRequest cessation of data processing.

Right to PortabilityAccess your information in a portable format.

Right to Opt-OutObject to email marketing and opt-out anytime.

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Transfers Outside of the EU

To fulfill international orders, some data may be transferred to third-party delivery networks outside the European Economic Area (EEA). We ensure secure transfers with appropriate safeguards.

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Changes to Our Privacy Policy

We may update this policy to reflect changes in our services or legal requirements. Significant updates will be communicated to you.

| Last Updated | 20th December 2024 |

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By continuing to use our website or app and consenting to our terms, you agree to this privacy policy.